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AI Chatbot for Healthcare in 2024: Key Use Cases & Benefits

Chatbot for Healthcare: Key Use Cases & Benefits

chatbot healthcare use cases

People want speed, convenience, and reliability from their healthcare providers, and chatbots, when developed well, can help alleviate a lot of the strain healthcare centers and pharmacies experience daily. Healthcare chatbots can locate nearby medical services or where to go for a certain type of care. For example, a person who has a broken bone might not know whether to go to a walk-in clinic or a hospital emergency room. They can also direct patients to the most convenient facility, depending on access to public transport, traffic and other considerations. After the patient responds to these questions, the healthcare chatbot can then suggest the appropriate treatment. The patient may also be able to enter information about their symptoms in a mobile app.

You can improve your spending habits with the first two and increase your account’s security with the last one. People can add transactions to the created expense report directly from the bot to make the tracking even more accurate. Depending on the relevance of the report, users can also either approve or reject it. Another great chatbot use case in banking is that they can track users’ expenses and create reports from them. They can track the customer journey to find the person’s preferences, interests, and needs. They can engage the customer with personalized messages, send promos, and collect email addresses.

By offering personalized coaching, these organizations help patients manage their conditions effectively, potentially reducing the frequency of hospital visits. One of the most important reasons behind healthcare providers’ using chatbots is that they help in acquiring patient feedback. Getting proper feedback from the users is very crucial for the improvement of healthcare services. With the help of a chatbot, any institute in the healthcare sector can know what the patients think about hospitals, treatment, doctors, and overall experience.


If symptoms indicate a condition that can be easily treated at home, healthcare chatbots provide patients with all the necessary medical information to treat and take care of it themselves. In more complex cases, the chatbot hands over the patient’s details to the concerned practitioner. The role of a medical professional is far more multifaceted than simply diagnosing illnesses or recommending treatments. Physicians and nurses provide comfort, reassurance, and empathy during what can be stressful and vulnerable times for patients [6]. This doctor-patient relationship, built on trust, rapport, and understanding, is not something that can be automated or substituted with AI chatbots.

chatbot healthcare use cases

This helps users to save time and hassle of visiting the clinic/doctor as by feeding in little information, one can easily get a nearly-accurate diagnosis with the help of these chatbots. Emergencies can happen at any time and need instant assistance in the medical field. Patients may need assistance with anything from recognizing symptoms to organizing operations at any time. Reaching beyond the needs of the patients, hospital staff can also benefit from chatbots.

A use case is a specific AI chatbot usage scenario with defined input data, flow, and outcomes. An AI-driven chatbot can identify use cases by understanding users’ intent from their requests. Use cases should be defined in advance, involving business analysts and software engineers.

Use Cases of Chatbots in the Healthcare Sector

With regard to health concerns, individuals often have a plethora of questions, both minor and major, that need immediate clarification. A healthcare chatbot can act as a personal health specialist, offering assistance beyond just answering basic questions. This is a symptom checking chatbot that connects patients to various healthcare services.

AI chatbots are revolutionizing the healthcare industry by taking on various roles. From answering basic health-related questions to providing personalized patient support, these digital sidekicks are becoming an essential part of the healthcare ecosystem. AI chatbots are transforming the way healthcare providers interact with patients, streamlining operations, and enhancing overall healthcare experiences. You can foun additiona information about ai customer service and artificial intelligence and NLP. Some solutions now provide algorithms to detect potential health risks or illnesses through conversations with patients, bringing healthcare provision much closer to them. Indeed, NLP has enabled developers to create bots capable of understanding human language and conversing naturally to reassure patients and help them more easily. The importance of HIPAA compliance in digital patient communications cannot be overstated.

Doctors can receive regular automatic updates on the symptoms of their patients’ chronic conditions. Livongo streamlines diabetes management through rapid assessments and unlimited access to testing strips. Cara Care provides personalized care for individuals dealing with chronic gastrointestinal issues. The process of filing insurance inquiries and claims is standardized and takes a lot of time to complete.

Let’s check how an AI-driven chatbot in the healthcare industry works by exploring its architecture in more detail. They assist users in identifying symptoms and guide individuals to seek professional medical advice if needed. Healthily is an AI-enabled health-tech platform that offers patients personalized health information through a chatbot. From generic tips to research-backed cures, Healthily gives patients control over improving their health while sitting at home.

Healthcare professionals can’t reach and screen everyone who may have symptoms of the infection; therefore, leveraging AI health bots could make the screening process fast and efficient. With the growing spread of the disease, there comes a surge of misinformation and diverse conspiracy theories, which could potentially cause the pandemic curve to keep rising. Therefore, it has become necessary to leverage digital tools that disseminate authoritative healthcare information to people across the globe.

Are AI Chatbots in Healthcare Ethical? MedPage Today – Medpage Today

Are AI Chatbots in Healthcare Ethical? MedPage Today.

Posted: Tue, 07 Feb 2023 08:00:00 GMT [source]

These chatbots are not meant to replace licensed mental health professionals but rather complement their work. Cognitive behavioral therapy can also be practiced through conversational chatbots to some extent. Chatbots gather user information by asking questions, which can be stored for future reference to personalize the patient’s experience.

It can provide answers to questions and links to resources for further information. You can use ecommerce chatbots to ease the ordering and refunding processes for your customers. Also, if you connect your ecommerce to the bots, they can check the inventory status and product availability of specific items, help customers complete purchases, and track orders.

Healthcare AI Chatbots: Impact on Patient Journey – – Data Science Central

Healthcare AI Chatbots: Impact on Patient Journey –

Posted: Sat, 25 Jun 2022 07:00:00 GMT [source]

Ideal channels are ones that patients easily access and integrate seamlessly with existing systems. Voice assistants, bots, and messaging platforms are some of the most often used choices for meeting the demands of various patients. However, if the chatbot healthcare use cases patient misunderstands a post-care plan instruction or fails to complete particular activities, their recovery outcomes may suffer. A conversational AI system can help overcome that communication gap and assist patients in their healing process.

Additionally, chatbots can send automated reminders and confirmations, reducing no-show rates. Hospitals, clinics, and individual practitioners can use chatbots to manage appointments effectively. By automating scheduling and reminders, they optimize their appointment slots, minimize administrative workload, and enhance the patient experience. In healthcare, chatbots are like helpful guides, making things easier for everyone. They offer quick advice, help with appointments, and keep track of medications.

WHO then deployed a Covid-19 virtual assistant that contained all these details so that anyone could access information that is valuable and accurate. Because of the AI technology, it was also able to deploy the bot in 19 different languages to reach the maximum demographics. If you want your company to benefit financially from AI solutions, knowing the main chatbot use cases in healthcare is the key. Conversational ai use cases in healthcare are various, making them versatile in the healthcare industry.

Another great tool for symptom assessment, Buoy Health, aims to help people understand their health better and make the right choices. Patients can often miss appointments or even hesitate to schedule them owing to challenges such as inefficiencies. He has got more than 6 years of experience in handling the task related to Customer Management and Project Management. Apart from his profession he also has keen interest in sharing the insight on different methodologies of software development.

Your support team will be overwhelmed and the quality of service will decline. They can also collect leads by encouraging your website visitors to provide their email addresses in exchange for a unique promotional code or a free gift. You can market straight from your social media accounts where chatbots show off your products in a chat with potential clients. Your business can reach a wider audience, segment your visitors, and persuade consumers to shop with you through suggested products and sales advertisements.

  • Let’s dive into the real-life scenarios where chatbots are making a significant impact, transforming healthcare interactions and experiences for the better.
  • The bot will then retrieve the information from the system, putting important operational data at their fingertips.
  • You will receive a detailed report, complete with possible causes, options for the next steps, and suggested lab tests.
  • They can understand complex medical queries, provide accurate diagnoses, and offer personalized treatment recommendations based on vast datasets and real-time patient information.
  • If the condition is not too severe, a chatbot can help by asking a few simple questions and comparing the answers with the patient’s medical history.
  • Also, chatbots can be designed to interact with CRM systems to help medical staff track visits and follow-up appointments for every individual patient, while keeping the information handy for future reference.

This is followed by the display of possible diagnoses and the steps the user should take to address the issue – just like a patient symptom tracking tool. This AI chatbot for healthcare has built-in speech recognition and natural language processing to analyze speech and text to produce relevant outputs. Future healthcare chatbots will be designed to support multiple languages and cultures, catering to diverse patient populations globally. This inclusivity will ensure that individuals from different linguistic backgrounds can access healthcare services seamlessly.

Patients can use WhatsApp chatbots to reschedule or cancel appointments and locate the nearest hospital/testing center. Also, this way, doctors will have access to necessary details like frequency and severity of symptoms beforehand. This will help them get a better understanding of the patient’s health issues.

By collaborating with medical professionals to lower costs, enhance workflow efficiencies, and enhance patient outcomes, chatbots have the potential to be integrated into clinical practice. A big challenge for medical professionals and patients is providing and getting “humanized” care from a chatbot. Fortunately, with the development of AI, medical chatbots are quickly becoming more advanced, with an impressive ability to understand the needs of patients, offering them the information and help they seek. But if the issue is serious, a chatbot can transfer the case to a human representative through human handover, so that they can quickly schedule an appointment. Yes, many healthcare chatbots can act as symptom checkers to facilitate self-diagnosis. Users usually prefer chatbots over symptom checker apps as they can precisely describe how they feel to a bot in the form of a simple conversation and get reliable and real-time results.

If a patient seems discontented or their issues are too complex, the AI ensures a smooth transition to a human agent. This blend of technology and human touch ensures that patients always feel heard and valued. All they’re doing is automating the process so that they can cater to a larger patient directory and have the basic diagnosis before the patient reaches the hospital. It reduces the time the patient has to spend on consultation and allows the doctor to quickly suggest treatments. From collecting patient information to taking into account their history and recording their symptoms, data is essential. It provides a comprehensive overview of the patient before proceeding with the treatment.

But specialists’ eyes are now on new advancements in speech recognition technology, allowing virtual agents to understand spoken commands more accurately. These new technologies could be used by hospitals and emergency services to make a first selection on their call centres and help operators to deal with more calls, more efficiently. Minmed is a diverse healthcare group that implements a chatbot on its website and provides comprehensive information on its health screening packages, lab locations, COVID-19 detection tests, and more. This significantly reduces hospital wait times and allows healthcare practitioners to focus on emergent patient cases. While the benefits of Conversational AI systems are numerous, there are also potential drawbacks and challenges to existing systems that must be taken into consideration. These include ethical considerations and concerns surrounding the use of Conversational AI without human intervention in sensitive healthcare settings.

The healthcare sector has turned to improving digital healthcare services in light of the increased complexity of serving patients during a health crisis or epidemic. One in every twenty Google searches is about health, this clearly demonstrates the need to receive proper healthcare advice digitally. Companies are now exploring healthcare chatbot use cases where they can harness AI capabilities to provide an empathetic ear during medical inquiries. It is much more than using today’s clunky yet traditional digital forms or telephones. The technology can easily be scaled up or down based on demand by turning off or enabling chatbots. This flexibility makes it easier for hospitals and clinics to accommodate seasonal fluctuations in patient volume and unexpected surges due to natural disasters, disease outbreaks, or public health emergencies.

chatbot healthcare use cases

Chatbots are designed to assist patients and avoid issues that may arise during normal business hours, such as waiting on hold for a long time or scheduling appointments that don’t fit into their busy schedules. With 24/7 accessibility, patients have instant access to medical assistance whenever they need it. Through a simple, automated conversation flow, learn what your patients think about your hospital, doctors, treatment and overall experience. You can do post-visit surveys to learn how your customers feel after speaking with you. Were they able to book an appointment easily and if they faced any challenges while making an online payment?

Just as effective human-to-human conversations largely depend on context, a productive conversation with a chatbot also heavily depends on the user’s context. For instance, a Level 1 maturity chatbot only provides pre-built responses to clearly stated questions without the capacity to follow through with any deviations. It’s obvious that if you don’t know about some of the features that the chatbot provides, you won’t be able to use them. But you would be surprised by the number of businesses that use only the primary features of their chatbot because they don’t know any better. So, if you want to be able to use your bots to the fullest, you need to be aware of all the functionalities.

chatbot healthcare use cases

Patients can talk to Buoy Health about their symptoms, and the chatbot puts all the information together to lay out possible causes. Once this is done, the platform identifies if the symptoms can be treated with self-care or if urgent intervention is required. Buoy Health also guides patients through their options and helps them to make choices that are financially sound for them. Apart from this, Healthily offers users a vast array of critical medical information on various topics. It also offers solutions to common medical problems and is quite a useful tool for educating patients with the right information.

  • A chatbot further eases the process by allowing patients to know available slots and schedule or delete meetings at a glance.
  • Hence, for a healthcare organization, using chatbots for scheduling will reduce the staff’s workload and eliminate “overbooking” which happens because of human error.
  • A chatbot can offer a safe space to patients and interact in a positive, unbiased language in mental health cases.
  • In healthcare app and software development, AI can help in developing predictive models, analyzing health data for insights, improving patient engagement, personalizing healthcare, and automating routine tasks.

If the chatbot is linked to the wearable device, it is used to collect data to advise patients on certain actions or notify the doctor in case of an emergency. For example, it may be almost impossible for a healthcare chat bot to give an accurate diagnosis based on symptoms for complex conditions. Doctors also have a virtual assistant chatbot that supplies them with necessary info – Safedrugbot.

For example, when a patient visits your website and engages with the chatbot for the first time, they can express their concerns in their own words. The chatbot can then use AI to interpret the input and subsequently guide them through a rule-based flow tailored to their symptoms. AI chatbots can assist with symptom assessment and provide triage recommendations, helping patients determine the urgency of their health concerns. They can even suggest self-care measures for minor issues, saving unnecessary trips to the doctor’s office. Natural Language Processing (NLP) allows chatbots to understand complex queries from patients and respond accordingly.

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